The COVID-19 pandemic has had widespread effects, notably on dispute resolution, on mediation practice and on court practice. Much of the change which has occurred has the appearance of permanence. This is the first of two articles on this topic, touching on the pandemic and then looking in some depth at Facilitative Mediation (FM). The second paper, by way of comparison, will address first Early Intervention (EI), a new form of mediation, and then the new visual ODR, that is FM and EI on line. The two articles can be read separately, but are designed as a coherent whole.